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At the City of Smith Center, we are committed to providing safe, high quality water services to our community, while maintaining a standard of excellence in customer service and environmental conservation. Feel free to call our office if you have any questions or need assistance with any matters related to the water we provide!
A non-refundable fee of $20 is required to set up water and sewer services, along with the completed service form (below).
Water meters are read around the 20th of each month. Bills are mailed so that you should receive them on the 1st, with a due date of the 10th. If your payment is received by our office after the 10th, a late fee will be applied. If payment has not been received by the 15th, a disconnect notice is mailed out. Payment must be submitted no later than the 25th to avoid shut-off. Once service is shut-off for non payment, a re-connect fee of $30 is charged in addition to the full billing amount. To avoid late fees or the chance of service disconnection, we have available to you a wide variety of payment options. (These options can be found under the Residents tab, Payment Options).
119 W. Court
Frequently Asked Questions
How could I have used this much water?
If your bill is unusually high, there are some common issues to check. You could have a leaky toilet or faucet that's difficult to detect, or a water softener running continuously.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Payments are due the 10th of each month. Payments via debit/credit card can be made by calling the office at 785-282-3249.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.